We have a no refunds policy, but no sale is final until our customers are 100% happy with their purchase, so If you want to exchange your hair please please contact us within 48 hours of receiving your hair. The hair must be in it’s natural state meaning the same way you received it, no dye, no chemicals, or no cutting of the weft (unused). You are responsible for all shipping fees when returning the hair unless we made an error. For more information please email us.